Privacy Policy

We collect account and contact details you provide directly, including your name, email address, mobile number, and login credentials when you create or access a guest account.

We collect booking-related information such as stay dates, guest counts, room preferences, address details, notes submitted during checkout, and other information needed to process a booking request or confirmed stay.

We collect payment-related identifiers required to process and verify transactions, such as payment amount, Razorpay order references, payment IDs, and booking references. We do not state that LEESTAYS stores full card details because card handling is performed by the payment provider.

We collect device, browser, session, and cookie-related information needed for login continuity, account protection, operational troubleshooting, and secure use of the site.

When you use location-related features such as maps or address assistance, we may process coordinates, map inputs, or reverse-geocoding inputs needed to show property locations or help complete booking details.

We use your information to create and maintain guest accounts, authenticate sessions, and allow access to account-related pages and booking history where available.

We use booking and contact details to process booking requests, confirm availability, coordinate with property operators, issue booking references, and communicate before, during, or after a stay.

We use payment-related information to initiate Razorpay payment orders, verify completed payments, reconcile booking records, and investigate failed or disputed transactions.

We use support and communication information to respond to enquiries, provide booking assistance, share operational updates, and coordinate over phone, WhatsApp, or email when required.

We may use relevant information to prevent fraud, misuse, duplicate bookings, abuse of promotions or payment systems, and other behavior that threatens the integrity of the platform or the guest experience.

Payments on the website are processed through Razorpay. When you choose to pay, certain transaction information is shared with Razorpay so that the payment can be completed and verified.

LEESTAYS retains booking and payment records as needed to manage reservations, resolve disputes, support guest service, maintain internal accounting records, and meet legal or operational requirements.

If a booking remains pending, cancelled, modified, or disputed, we may continue to retain the related booking and payment information for recordkeeping, support, and fraud-prevention purposes.

LEESTAYS uses cookies and similar browser technologies to keep users signed in, restore sessions, protect account access, and support essential website functionality.

Our guest-facing website currently uses authentication cookies and related session mechanisms, including cookies such as sb-access-token and sb-refresh-token, and may also read operational authentication state where required for protected routes.

Some functionality may also rely on browser storage or third-party browser technologies when maps, payments, or related embedded services are used.

For a more detailed explanation of cookie usage, please review our Cookie Policy.

We use Supabase for parts of authentication, session management, and data storage related to guest accounts and booking operations.

We use Razorpay to create payment orders and verify payments made through the website.

We use Google Maps and related location services to display maps, property locations, and certain address or geolocation-related features.

We may use communication channels such as WhatsApp, phone, or email to coordinate bookings, support guests, and share operational updates.

These third-party services operate under their own terms and privacy practices when they process information on our behalf or in connection with your use of their tools.

We share personal information only where reasonably necessary to operate the booking flow, coordinate with listed properties, process payments, provide guest support, protect the platform, or comply with law.

This may include sharing relevant booking and contact details with property operators, service providers, payment processors, hosting or infrastructure providers, and communication tools that help us deliver the requested service.

LEESTAYS does not describe its current public-site practice as the sale of guest personal information for broad third-party marketing purposes.

We retain personal information for as long as it is reasonably necessary to operate accounts, process bookings, maintain support history, prevent fraud, keep business and payment records, and satisfy legal or compliance obligations.

Retention periods may vary depending on whether the information relates to an active account, a completed stay, a pending booking, a refund or dispute request, or a legal or tax requirement.

You may contact LEESTAYS to request access to, correction of, or deletion of certain personal information we hold about you, subject to operational, legal, fraud-prevention, and record-retention requirements.

You may also manage certain browser-side technologies, such as cookies, through your browser settings, although disabling essential cookies may affect login and account-related functionality.

LEESTAYS uses reasonable technical and operational measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no website, storage system, or electronic transmission method can be guaranteed to be completely secure, and we cannot promise absolute security.

Bookings should be made by adults or by parents and legal guardians acting for minors.

If we learn that personal information has been submitted inappropriately by or for a child in a manner that requires action, we may remove or restrict that information as reasonably necessary.

We may update this Privacy Policy from time to time to reflect operational, legal, technical, or service changes.

The latest version published on the website will apply from the time it is posted unless stated otherwise.

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact LEESTAYS at contact@leestays.com or +91 8181909069.

Postal region: Kamshet, Pune - 410405.